Refund & cancellation policy
Last updated 7 November 2026
7-day full refund
Not happy? Ask within 7 days of your payment and we refund the full amount. No questions asked. Write to [email protected] or use Help & support in the app, with the business name and payment date.
How refunds are paid
Refunds go back to the same UPI, card or bank account you paid with, through Razorpay. We start the refund within 2 working days of your request. Your bank usually shows it within 5–7 working days.
After 7 days
Payments made more than 7 days ago are not refunded. Your plan keeps working until its end date.
Cancellation
Plans are prepaid and never renew automatically, so there is nothing to cancel. When your plan ends, your business moves to the Free plan and your data stays.
Duplicate or failed payments
If you are charged twice, or money is taken but the plan is not activated, we refund the extra amount in full whenever you tell us.
Delivery of service
Karobly is an online service. Nothing is shipped. Your plan is activated in your account as soon as Razorpay confirms the payment, usually within a few minutes.